Microsoft remote jobs is hiring freshers for customer success executive who are graduated from a bachelor’s degree in any discipline or a related field.
About Microsoft Company
Microsoft Corporation is an American corporation that functions in the technologies industry and its headquarters are located at Redmond, Washington. Perhaps, the most famous set of Microsoft software products are Windows operating systems, the series comprising Microsoft 365 and other productivity applications, as well as Edge web browser. Its major hardware produce are the Xbox video game consoles considered to be a flag ship product under this category and Microsoft's touchscreen personal computers.
The company ranked 14 in the 2022 Fortune of United States list of largest companies based on total revenue, and it was recognized as the world’s largest software maker by revenue in every year from 2022[3]. It is a large American information technology firm in the form of IBM, Alphabet (parent company for Google), Amazon, Apple and Meta (corporation that owns Facebook) among others.
Job Description for Microsoft remote jobs
Company | Microsoft |
Work Site | Upto 50% work from home |
Position | Customer Success Executive |
Location | Bangalore, Karnataka |
Employment Type | Full-Time |
Date Posted | 23 January 2024 |
CSE is the major customer contact point for Microsoft Nuance products and services, dedicating to creating an experience that delights a client. Every CSE maintains a portfolio of the several small to mid-customer accounts. Day-to-day activities of the entire customer success execution and retention chain will be overseen by the CSE, beginning from the stage of implementation up to continued engagement.
The CSE would have a comprehensive knowledge of the different business needs of every client and act as a consultant to evaluate how appropriate Power Share solutions alongside its features will satisfy their requirements. CSEs optimize the client’s investment return for Power Share products and services, create engagement opportunities, boost reference-ability and result in more referrals as well as saleable options. The CSE will also collaborate with internal teams on initiatives, which provide solution to the customers’ demands.
Qualifications for Microsoft Customer Success Executive
- Bachelor's Degree in any discipline or related field.
- Excellent Communication Skills
- Fluent English
Responsibilities of Microsoft Remote Jobs
- Manage up to 50 customers who are small-sized or mid-sized corporations with a value of customer revenue counted $2 million to $3 million along the line.
- Holds responsibility to achieve resourceful use of Power Share and customers services by making Adoption Plan that’s meticulously planned, detailed and implementable.
- Install and train PowerShare on the spoke accounts – ensure there is connectivity.
- Raise awareness in the marketplace, teach prospects, and achieve or surpass your assigned tasks by broadening the PowerShare footprint throughout our customer base. 0
- Deliver a solution that delivers value for the customer by helping them achieve clearly defined business outcomes as the results of an identified “success plan” with the appropriately articulated objectives, stakeholders, milestones, risks and metrics necessary to generate such results.
- Take responsibility to ensure PowerShare is used most efficiently by the organization’s clients through driving the execution of an intricate, operative Adoption Plan.
- Strengthen relations within each client and motivate adoption of the solution, provide ample poise for favorable branding and garner support to advocate Microsoft+Nuance.
- Show deductive or inductive delivery of advanced understanding and insights into a customer’s business/industry and their ability to challenge on how the customer views their firm, its industries as well as its processes.
- Coordinate across and get significant buy-off from many of the external as well as internal teams and have high enmeshment with SMEs on PowerShare wholly through the client environment.
Frequently Asked Questions for Microsoft Customer Success Executive
1. Q: First of all, do you need the other minimum qualifications needed for a Microsoft Customer Success Executive remote job?
A: A bachelor’s degree is needed in addition to having extraordinary levels of communication as well as some experience regarding customer success or account management along with the ability to use Microsoft Office and CRM systems like Dynamics 365.
2. Q: Does Microsoft helps support CSEs practice remote work?
A: Working from home is flexible for employees provided by Remote work through collaboration tools, web conferencing, virtual meetings with costumer access to company resources and data assets secured on the cloud-based environment.
3. Q: Does Microsoft allow the remote employment of international customer success executive?
A: Yes, there are available remote jobs for Microsoft under the Customer Success Executives worldwide and that includes other country employees, but they have to meet job qualifications and also ensure personal up-to-date stable internet connection.
4. Q: What makes up the core responsibilities of a Microsoft Customer Success Executive?
A: In your capacity as a Customer Success Executive, you will be tasked with cultivating and maintaining positive customer rapport, enhancing customer satisfaction through an impactful marketing strategy, identifying business opportunities in the organization amids adherence to successful Microsoft products and services adoption.
5. Q: What is the method of performance measure for Success Executives at Microsoft from its remote locations?
A: By using different criteria, Microsoft assesses Customer Success Executives: customer satisfaction, product adoption and usage, revenue growth by a given customer or account for an organization and problem resolution. Yearly evaluation process also involves performance reviews and setting goals every year.
How to Apply for Microsoft remote jobs
Step 1: Click the Apply Now link below.
Step 2: After that, you will be taken to Microsoft Careers Website.
Step 3: Login or register for applying.
Step 4: Press the Submit button.
Step 5: Fill the required details and apply for Microsoft Customer Success Executive.